| Customer Center |
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| How
to Place An Order |
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Website Orders
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Members:
For quickest shopping, sign-in to access your address book. Click "Sign In"
in the menu bar at top of screen, and enter your User ID and Password.
Guests:
If you would prefer to shop as a guest, select "Me" in the "Send To" or type
the name of the person to receive your gift in the "Recipient name"
box. We'll ask for more details such as their address later on, when you have
finished shopping. To take advantage of the privileges of membership, we
encourage you to register as soon as it's convenient.
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| Mail Orders |
1367 Coney Island Ave. Brooklyn, NY 11230 |
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| Telephone Orders |
1-718-377-1799
1-718-377-0800
1-800-222-0240 |
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| Fax Orders |
1-718-951-6201 |
| View
Order History |
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To view your order history please Click "Sign In" in the menu bar at top of
screen and select the link View Order History.
Click here to view your order history.
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| Shipping
and Handling |
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How and When We Ship?
We use only the most effective delivery services available to guarantee that
your order arrives on time. With our standard delivery service, we generally
ship the next business day, and orders arrive in 7 business days to most
locations. Most perishable items are trucked under controlled temperatures to a
major city near their destination, where they are released to United Parcel
Service for final delivery. Extremely perishable items are sent overnight or
second day delivery.
Delivery Guarantee
While we make every effort to ensure the accuracy of all information, we
reserve the right to make corrections if an error does occur. Please check all
addresses carefully. Postal and delivery services will not forward.
Same Day Delivery Gourmet Gifts
All orders are fulfilled by The Orchard store. This service is available seven
days a week, except special Holidays
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| Payment |
| For Internet, Telephone and FAX orders, we
accept VISA, MasterCard, Discover Network, American Express, and Diners Club -
please include card number and the month and year it expires. Your credit card
will be charged at the time your first paid item is shipped.
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| Sales
Tax |
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We collect NY state and local sales taxes.
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| Privacy
Policy |
The Orchard "OrchardFruit.com" recognizes that your privacy is important to you
and is committed to maintaining and using your information responsibly. Our
privacy policy describes the information we collect and how we use it.
For privacy-related issues
Contact Us:
Email: service@orchardfruit.com
Call us: Toll-free 1-800-222-0240
1-718-377-1799
1-718-377-0800
1-718-377-0801
Fax 1-718-951-6201
Visit Us
1367 Coney Island Avenue
Brooklyn, NY 11230
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| Online
Security |
You can order confidentially - our online
shopping is secure.
OrchardFruit.com takes every precaution to protect information you send to us
over the Internet. When you submit sensitive information via the website, we
protect your information both online and offline. All personal information
(such as name, address, credit card number, etc.) entered on our registration
and order forms is transmitted in an encrypted form for your safety. All
transactions are kept secure when you use Netscape Navigator 6.0+, Microsoft
Internet Explorer 5.0+ or any compatible Secure Sockets Layer (SSL) browser to
order our products. These browsers automatically scramble personal information
so it remains safe as it travels the Internet. If you do not use an SSL
browser, you may download one of these programs now:
While we use SSL encryption to protect sensitive information online, we also do
everything within our power to protect your information offline. All of our
users' information -- not just the sensitive information mentioned above -- is
protected by physical security measures and managerial controls to safeguard
and secure the information we collect. |
| Browser
Requirements |
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Basic Browser Requirements
Our site works best with Netscape Navigator 6.x or above, Internet Explorer 5.x
or above, AOL 6.x or above, or Mozilla 1.x or above. Some features may not work
properly if you are using a different browser, and checkout will not be
possible. You may download the latest browser versions by following the links
below.
Macintosh Users
If you are using Mac OS X 10.4 or above, you may use Apple's Safari browser.
Otherwise, you may need to use a browser such as Netscape or Firefox to receive
advertised discounts and complete your shopping. You may download the latest
compatible browsers by following the links below.
Link
to download Netscape
Link to download Firefox
Cookies
In order to use the orchardfruit.com Website, your Web browser must be set to
accept cookies. To set your browser to accept cookies, look under "Preferences"
or "Options" in your browser.
Java Scripting
In order to use the orchardfruit.com Website, your Web browser must be
configured to use "Java Scripting." To set your browser to use Java Scripting,
look under "Preferences" or "Options" in your browser.
Pop-Up Windows
Our site uses pop-up windows to enhance your shopping experience. Please turn
off any software that disables such windows, so that you will be able to shop.
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Click on the link below or scroll down this page for more information:
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