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Home Contact Us About Us Customer Center
1.800.222.0240 Easy Ordering
Customer Center  

 How to Place An Order
 Website Orders
Members:
For quickest shopping, sign-in to access your address book. Click "Sign In" in the menu bar at top of screen, and enter your User ID and Password.

Guests:
If you would prefer to shop as a guest, select "Me" in the "Send To" or type the name of the person to receive your gift in the "Recipient name" box. We'll ask for more details such as their address later on, when you have finished shopping. To take advantage of the privileges of membership, we encourage you to register as soon as it's convenient.

 Mail Orders 1367 Coney Island Ave
Brooklyn, NY 11230
 Telephone Orders 1-718-377-1799
1-718-377-0800
1-800-222-0240
1-347-374-3216 (After Hours)
 Fax Orders 1-718-951-6201
 View Order History

To view your order history please Click "Sign In" in the menu bar at top of screen and select the link View Order History.
Click here to view your order history.

Shipping and Handling

How and When We Ship?
We use only the most effective delivery services available to guarantee that your order arrives on time. With our standard delivery service, we generally ship the next business day, and orders arrive in 7 business days to most locations. Most perishable items are trucked under controlled temperatures to a major city near their destination, where they are released to United Parcel Service for final delivery. Extremely perishable items are sent overnight or second day delivery.

Delivery Guarantee
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. Postal and delivery services will not forward.

Same Day Delivery Gourmet Gifts

All orders are fulfilled by The Orchard store. This service is available seven days a week, except special Holidays

Payment
For Internet, Telephone and FAX orders, we accept VISA, MasterCard, Discover Network, American Express, and Diners Club - please include card number and the month and year it expires. Your credit card will be charged at the time your first paid item is shipped.
Sales Tax
We collect NY state and local sales taxes.
Privacy Policy
The Orchard "OrchardFruit.com" recognizes that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it.


For privacy-related issues

Contact Us:
Email: service@orchardfruit.com
Call us: Toll-free 1-800-222-0240
1-718-377-1799 
1-718-377-0800
1-718-377-0801
1-347-374-3216 (After Hours)
Fax 1-718-951-6201

Visit Us
1367 Coney Island Avenue
Brooklyn, NY 11230

Online Security
You can order confidentially - our online shopping is secure.

OrchardFruit.com takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. All personal information (such as name, address, credit card number, etc.) entered on our registration and order forms is transmitted in an encrypted form for your safety. All transactions are kept secure when you use Netscape Navigator 6.0+, Microsoft Internet Explorer 5.0+ or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically scramble personal information so it remains safe as it travels the Internet. If you do not use an SSL browser, you may download one of these programs now:

While we use SSL encryption to protect sensitive information online, we also do everything within our power to protect your information offline. All of our users' information -- not just the sensitive information mentioned above -- is protected by physical security measures and managerial controls to safeguard and secure the information we collect.
Browser Requirements

Basic Browser Requirements
Our site works best with Netscape Navigator 6.x or above, Internet Explorer 5.x or above, AOL 6.x or above, or Mozilla 1.x or above. Some features may not work properly if you are using a different browser, and checkout will not be possible. You may download the latest browser versions by following the links below.

Macintosh Users
If you are using Mac OS X 10.4 or above, you may use Apple's Safari browser. Otherwise, you may need to use a browser such as Firefox. You may download the latest compatible browser by following the links below.
Link to download Firefox

Cookies
In order to use the orchardfruit.com Website, your Web browser must be set to accept cookies. To set your browser to accept cookies, look under "Preferences" or "Options" in your browser.

Java Scripting
In order to use the orchardfruit.com Website, your Web browser must be configured to use "Java Scripting." To set your browser to use Java Scripting, look under "Preferences" or "Options" in your browser.

Pop-Up Windows
Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that disables such windows, so that you will be able to shop.


Return Policy
The Orchard (www.orchardfruit.com) will be more than happy to replace any product that has not met your quality expectations free of charge on the proviso that we sight the damaged product within two hours of delivery. Please be sure to call us as soon as possible and please remember do not dispose of the damaged products in order to receive your replacement.